PSE&G wants customers to be aware of an active scam threatening the disconnection of electric service due to a pending balance. Customers are reporting automated calls claiming to be from the “Disconnection Department of PSE&G New Jersey” and encouraging them to connect through to speak to a representative.
Like many recent scams, callers give you a reason to panic and then will offer you a quick resolution by making an immediate payment. They want you to react quickly, without thinking clearly. By demanding immediate payment through a pre-paid card, gift card, cryptocurrency, or a third-party mobile payment app, the scammer reduces the time for you to become suspicious of a scam.
Customers may be particularly vulnerable to this type of payment scam, with many struggling to pay bills due to the impact of COVID-19. PSE&G is here to support you as we move forward and recover from the pandemic. We are actively reaching out to customers to provide flexible payment arrangements and information about energy assistance programs. If you, or someone you know, is struggling to pay electric or gas bills, help is available. Visit pseg.com/helpnow or call 1-800-357-2262.
Learn the signs of potential scam activity:
For more information, visit pseg.com/scamalert.